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bq27500 Measuring 0 Voltage

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I'm attempting to run through the bqEasy calibration routine for a bq27500 v1.08.  I'm using the EVM board and an EV2400 to connect to my computer.  Unfortunately, when I get to the 'Calibrate' section I'm unable to run the voltage calibration.  The board always reports the measured voltage as 0mV (on the DataRAM panel as well).  When I run the calibration, I get the error message 'Calibration Failed! Error code = 5024', which I understand means 'Voltage too large (Overflow) in firmware'.  

I have tried this with the board connected to a battery pack through the J8 connector (which I confirmed is charged with a multimeter), both with and without a charger connected to the charger +/- pins.

Does anyone know why the voltage would be reported as 0, and how I can correct this so I can finish the calibration?

Thanks,

Nick


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