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5023 Error code

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Dear,

      I am using 11.1V Lithium Battery in SMBUS. its charging and discharging FET are ON  but at o/p only 1.3 V is showing through multimeter and in pack voltage  calibration  5023 error code is showing. If we connect charger at its P+  P- pts. pack voltage calibration is done but as we remove supply then again it shows 5023 error code. what can be the reason behind it


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