BQ34Z100 Learning Cycle - Update Status won't change to 0x05

We have been following the process below with a 4400 mAh battery.

1. Start with a fully discharged and relaxed battery (typically the battery is discharged and left to sit overnight)
2. Send an IT Enable Command (RUP_DIS is cleared, VOK is set, QEN is set, and UPDATE_STATUS is 0x04)
3. Charge battery to full at C/2 (FC bit is successfully set)
4. Wait until OCVTAKEN goes high, UPDATE_STATUS changes to 0x05, VOK is cleared, and Qmax is learned.
5. Discharge at C/5. (VOK is set again).
6. Wait until battery is relaxed. UPDATE_STATUS should change to 0x06.

We can successfully complete the first three steps of this process. During step four, VOK is cleared and OCVTAKEN goes high, but UPDATE_STATUS and Qmax never change. We let the battery sit for several hours with no change.

I've attached the log files.

(Please visit the site to view this file)

Thanks,

Allison