I cannot get bqProduction to recognize my brand new HPA495 Advanced-bqmTester
- I have an EV2300 with the "USB Tester Ready" sticker.
- The 24V and 5V LEDs are Lit on the HPA495
- When "Scan Boards" is executed from the bqProduction panel, "Adapter 1" shows up with a box to edit the "Station ID", but the "Cal Board Found" is not indicated.
- The "Flash LED" function yields no response.
- There is no voltage across the cell connections
- I know the EV2300 is operational because it will communicate with a battery pack.
- I have tried a second EV2300 (without the "Ready" sticker) and it yields the same results.
Any Suggestions?
Thanks, Larry