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BQ27411 reporting 0% state of charge

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After configuring and programming a pack with a BQ27411 and cycling they are a reporting 0% charge, is there an IT enable command I a missing (similar to other packs?) also there dose not seem to be anything in the app note for running a learning cycle for the process of creating a golden rom for this part? Based on the fact that the chem ID is not adjustable is it recommended to run a development pack thru a learning cycle? Should that be part of the process for development of a golden programming file for production for this part?

Look forward to your response!


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