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bq27010 temperature reporting

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I am having a problem with the bqJunior gas gauges in that occasionally I get a battery back from the field that is reporting a very high chip temperature (reported die temperature).  The temperature being read by the bq27x10 software is in the vicinity of 275°C (2080 counts of 0.25K).  Another issue, I don't know if it is related, is that the pack reads a very low voltage and charge capacity even after the pack is fully charged and the measured voltage at the output terminals is at the fully charged level.  I see that the registers for the temperature are read-only by the host.  Is there anything that can be causing this problem?


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