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BQ Studio Not staying connected to the Computer

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I do not get any error messages I have to keep pushing the Boot button on the EV board in order to connect to the system. I am able to program the board momentarily but it will not stay connected and there is no error messages. While trying to use a voltmeter to check the board I am having issues for the Pack-/Pack+ terminals as I am not able to get the full voltage output on the EVBQ76930 board. There is  like a 6 volt drop here from the battery+/Battery- to the Pack+/Pack-. Is there a setting inside the program to fix this issue at all? I thought it might be that my cell configuration is wrong as I am trying to set the system up for a 7 cell series but the program will not stay connected long enough for me to try to troubleshoot.  

 


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