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bq20z65-R1, Error in shipping test

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Dear experts,

Please let us know about bq20z65-R1.Our customer is using the bq20z65-R1 in design, already finished the product design.
So far they shipped 200 units over Li-polymer equipment.However, those got error in shipping test occasionally.
Battery voltage was to look like rising in measurement. Our customer is using  the bq20z65-R1 with bq2794701 in system.
When measurement battery voltage was to look like rising, bq2794701 wasn't cut the line.
In other words, actually battery voltage wasn't rise.There is a difference in the measurement voltage and actually voltage.
Why does measurement battery voltage was rise?

Best regard,

Nagai


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