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BQ34Z100-G1 SOC and Chem ID

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Hello,

I am currently implementing a BQ34Z100-G1 chip into a new design and I seem to be having issues reading the data properly.  I'll give a quick description of the battery pack and what I have done.  I am using two battery packs 4S3P (LifePO4 3.2V 3000mAh individual cells) in parallel, providing 14.6V at end of charge voltage, 12.8V nominal, and 19200mah full capacity.   I am using the ev2400 along with the Battery Management Studio v1.3.45 to write and read to the chip.  I can calibrate the battery voltage properly but don't get anything from state of charge (SOC) percentage.  It constantly reads 0%. 

Current Settings:

VOLTSEL = 1; 

Design Capacity = 19200

Design Energy = 28000

Design Energy Scale = 10

Number of series cell = 4

What else would I need to set?

Thanks in advance,

Jose


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