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BQ27742-G1 Crashed while programming the Golden Image

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Hello,

We have create a custom board using the BQ27742-G1 Gas gauge, which is connected to 3.7V single cell Li-Ion battery. Using BqStudio have updated the Data Registers to match the design, performed the learning cycle, and created the Golden Image. Everything worked smoothly.

Today, we tried to upload the Golden Image into 2 production boards and during the upload of each board BqStudio studio stated that an error occurred during the programming, after the crash we can no longer access the gauge via the I2C interface using either BqStudio or through our application.

How can retrieve access to gauge again?

Thank you,

Pedro


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