Bq34z100 learning cycle, MaxError is always 0%

Hi.

I have started the learning cycle for bq34z100 exactly according to the SLUA334B document after configuration according to section 9.2.2.1 Step-by-Step Design Procedure from bq34z100-g1 document SLUSBZ5. The process was good until reaching the step 5 of learning cycle in SLUA334B for known close Qmax value. In this step, after reaching the "Cell Terminate Voltage", the MaxError value should change to 5%. The problem is that the MaxError value is always 0% and doesn't change. Can you help me to find the reason?

Thanks before for your help.