BQ20Z75-V180: BQ20Z75-V180 shows incorrect SOC on a fresh pack

Part Number:BQ20Z75-V180

I have a pack model using the BQ20Z75-V180 and Panasonic UR18650A cells. Packs in previous builds would "wake" at around 50% RSOC. Panasonic is now shipping these cells to be compliant with the new transport requirement to be "less than 30% SOC" for air transport.

The cells in my most recent production lot measure around 20% SOC when discharged, however, when the pack "wakes up" it is showing 0% RSOC.

Is this because it does not like the OVC that it sees when it wakes up? If so, is there any way to change this?

Thanks,

Larry