HPA495 Int Temp Probe Error

Hi...We are receiving the following error using BQTester V2.1.3 (BQ20z65 V1.00)

 - Error reading int temperature from board "TesterA" -

The Station Setup has been configured with "On Board Temp Probe" and "Use For Test" both checked.

In the BQTester Configuration window we have checked the "Int. Sensor" box for the Fuel Gauge Temp Select.

Any idea as to the cause of the error?

Thanks!