Part Number:TPS23880
Hi,
when we access the TPS23880EVM with the GUI, then everything works fine.
When we access our own hardware, the GUI reads all registers (tested e.g. by changing the voltage), but it says: "Device not found. Check the device connection or the I2C address configured". So we can't use the Engineering View for debugging our application. In the application by the way we are not able to connect ieee802.3b-devices with Class 6 - on the EMV that's working.
On the TPS23880EVM we have this revision of the IC:
ID(0x1B): 0x55
SRAM-Revision(0x41): 0x01
Device-ID(0x43): 0xC4
On our own hardware we have the following one:
ID(0x1B): 0x53
SRAM-Revision(0x41): 0x40
Device-ID(0x43): 0xC4
Unfortunally we didn't get access to the new firmware yet - we logged some cases, but didn't get any information from mySecureSoftware@ti.com.
What can we do to connect the GUI to our own hardware? Are there version-issues maybe?
Does the IC not come with a valid firmware installed? - Like our ID is lower, but the SRAM-version higher than on the EVM.
What can we do if there is no answer from mySecureSoftware@ti.com (not in the spamfilter, neither), but we need to go into production very soonish and there is actually no time to evaluate another IC.
Many thanks.